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Telephones/Telecommunications
 

Telephones/Telecommunications

The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program.

(1) IN HOUSE EXTENSION - EXISTING TELEPHONE No Charge
Provides for the use of the existing meeting rooms single-line telephone for in-house (direct dialed) and outside incoming calls
(through hotel operators). Long distance, local or toll-free calls can not be placed from this telephone.

(2) IN HOUSE, LOCAL & LONG DISTANCE EXTENSION - EXISTING TELEPHONE........ $60.00
Provides for the use of the existing meeting rooms single-line telephone for in-house (direct dialed), local, long distance, toll-free and
outside incoming calls (through hotel operators). Local and long distance calls will be charged at the current Hilton New Orleans
Riverside published rates. This service option does not apply to exhibit booths and/or computer connections.

(3) IN HOUSE, LOCAL & LONG DISTANCE EXTENSION - INSTALLATION $125.00
Provides for the installation of a single-line telephone for in-house (direct dialed), local, long distance, toll-free and outside incoming
calls (through hotel operators). Local and long distance calls will be charged at the current Hilton New Orleans Riverside published rates.

(4) D.I.D. - FULL SERVICE EXTENSION $150.00
Provides for the installation of a single-line telephone for in-house, local, long distance, international and incoming calls (bypassing
hotel operators). Local and long distance calls will be charged at the current Hilton New Orleans Riverside published rates.
This service is suitable for all voice, fax, and most data applications.

(5) DIRECT LINE $300.00
Provides for a telephone line independent of the hotel PBX for special applications. A limited number of these lines are available.

(6) VOICE MAIL BOX $40.00
Provides voice mail service for IN HOUSE AND LOCAL EXTENSION (3) or DID - FULL SERVICE EXTENSION (4). Calls placed
to numbers with this service will be answered by the Voice Mail system allowing the caller to leave a message.

(7) SPEAKER PHONE RENTAL $75.00
Provides an optional speakerphone with one of the service options above.

(8) EIGHT BUTTON DIGITAL TELEPHONE SET - TWO LINE $350.00
Standard Features: Transfer, Conference, Forward, and Hold
Optional Features: Intercom group - $100.00 set up, $10.00 each appearance
Additional Lines - $125.00 each appearance


PRICING
Applicable taxes will be added - rates are subject to change.

DIRECT DIALED CALLS

LOCAL CALLS $1.00
Pending time and distance of number called. Charges may vary.
Additional $.10 per min. after 60 min.

1-800, 888, 877 CALLS $.10 per min. after 60 min.

Long Distance & International Calls

Directory Assistance $1.00

Complimentary Access
Complimentary access is provided for 911, AT&T Operator, Open Access to other Long Distance Carriers, Credit Card Calls, Collect Calls and Third Party Calls. You may obtain free AT&T rate information at any time by dialing 8 + 0 + Area Code + Number + 0. Ask the AT&T Operator for the rate of an Operator Dialed Day call plus 25%. Hilton subscribes to AT&T Long Distance and Network PTS Operator Services. USLEC is our local carrier. You have the right to reach other long distance carriers from this telephone by dialing 8 + the access code provided by that carrier.

Applicable Taxes will be added = Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223
800-342-3377

B1 Telephone Lines

Outside line, not connected to the hotel switchboard. (Dedicated Number)
This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis.
The hotel operators need (2) days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks notice for more than (2) lines.
The fee is $[        ] weekly plus price of all calls.


Internet Access

Broadband Access – T1.5 or greater (Call for price quote)
DSL (Call for price quote)
Devices - The set-up fee is $[        ] for the first personal computer and $75 each for each additional personal computer.

Guest Room Calls

Type of Call Instructions Rates
Direct Dial-Bill to Room
EMERGENCY 9+911 No Charge
Room to Room No Charge
Local         9+Number           Local Rate   
$.10 per minute after 60 minutes
800/888/8xx toll free         9+1+Number Toll Free 1st 60 minutes $.10 per minute thereafter
Long Distance 9+1+Number AT&T Operator assisted rate less 50%
International 9+011+CC+CC+Number AT&T Operator assisted rate (by country)

Local, Long Distance and International Calls will be billed to your account only when the call is answered.

Applicable Taxes will be added • Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call.  Hilton subscribes to AT&T Long Distance and Operator Services.   <   > is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier.   Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY  12223
800-342-3377

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.

Should you require assistance while using Voice Mail, simply press the “*” key at any time.
 
All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. A service charge of $1.00 per room will be assessed. Please discuss any specific requests with your Catering/Event Manager.

Integrated Services Digital Network (ISDN)/T1 Speeds

128kb lines for Internet access $
Higher speed ISDN lines available (Inquire)
1.5 megabyte (options) (Inquire)
Higher speed ISDN lines available (Inquire)
1.5 megabyte (options) (Inquire)


Video Teleconferencing

We have video conferencing equipment - can be installed in all public space rooms.

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Hilton New Orleans Riverside | Two Poydras Street, New Orleans, Louisiana 70140 | 504-561-0500